So, you’ve been hired!

Congratulations and welcome to TRU Open Learning! This site is designed to provide a thorough overview of getting started in your new position as an Open Learning Faculty Member (OLFM) with Open Learning.

We know that you are looking forward to getting into your course and that is excellent, but we need to work through some administrative details first.

First Step – Access!

Once you have been hired, Jennifer ( will fill out the necessary paperwork for all that you need to get up and running as an OLFM.  It often takes a couple of weeks for you to get access to the systems that you need to do your work, but once you do, you will receive an email from Jennifer with everything that you need to know.

Next Steps

Once the access is sorted, there are several things that will happen that are not initiated by you.

Human Resources

You will receive a package from Human Resources that includes a Welcome Letter, a copy of the TRUOLFA Collective Agreement, a benefits overview, and a variety of forms and other information about TRU-OL and TRU.

You will also be assigned an ID number which will identify you in the TRU-OL system and in correspondence with TRU-OL.

You can access your HR information through TRUemployee. IT will send your login information for TRUemployee.

TRU Open Learning Faculty Association (TRUOLFA)

As an OLFM with TRU, you are a member of TRUOLFA. Please consult the TRUOLFA website for further information.

Blackboard Learn

If you have a course with components in Blackboard, the IT Service Desk ( will send you access information, your username, and a password for your Blackboard account. To view your course you will enter via the Blackboard server at (bookmark that site!), with the username and password given to you. Contact IT if you have problems accessing Blackboard.

If you need an orientation to or have questions about Blackboard, please contact the e-Learning Facilitator (Melissa) at to set up a time to meet by phone or in your office if you also work on the TRU campus.

You may also want to access our Blackboard Learn support site. This site is hosted on TRU’s installation of MediaWiki, the same software that supports Wikipedia. This means that anyone with an account can create and edit pages on the wiki. For more information, please contact Brian Lamb at

We recommend that you use the latest version of Firefox, Chrome, or Safari to access Blackboard Learn.


We are currently in the process of moving all of our Open Learning courses over to Moodle.  When your course is ready to move to Moodle, you will be contacted by Barb ( to set up a time with the e-Learning Facilitator for some training.  We have found that there are three types of Moodle users:

  • Newbie: You’ve never used Moodle before, so you’ll need the whole walk through and tour
  • Intermediate: You’ve used Moodle, but more as a file repository and dumping ground (ie. you’ve never used the grade book)
  • Legend:  You’ve been using Moodle for years, all you need is for someone to take 15 minutes to walk you through the special features we’ve added!

If you need an orientation to or have questions about Moodle, please contact the e-Learning Facilitator (Melissa) at to set up a time to meet by phone or in your office if you also work on the TRU campus.

Your Moodle username and password will be the same as your network credentials – what you use to log in to your TRU outlook email, wifi network and TRU campus computer.  If you are unable to login using your TRU Network username and password, your password may be expired. You can reset your password at

Course Materials

Any course material packages that must be sent to students will also be delivered to you. In addition, you will be sent any answer keys or manuals that have been developed to accompany the course. Exams and answer keys will be sent to you with the exams so that you always have the correct answer key for the exam that was taken.

TRU-OL courses are designed in-house and, depending on the method of delivery, come to you ready to go. You are asked to not change the course materials. If you have questions or concerns about the materials in your course, please contact

Student Registrations

When a student registers for a course, they receive an automated welcome email from Student Services which details who their Open Learning Faculty Member is, contact information, course start and end dates, where to access grades, and other administrative details.

This email is copied to you and serves as notification that you have a new student. It is a good idea to wait about 24 hours after receiving the email to contact the student as there are occasions where students will have registered for the wrong course.

NOTE: If a student has registered in a Moodle course, you may not see them in Moodle right away if they have not logged into the system.  Logging into the Moodle system activates the student’s account and links them to their course.

Outlook Email

Microsoft Outlook is the email software used by TRU-OL. This is an integrated application that combines email, scheduling, task management and document management. The IT Service Desk will provide you with an email address along with instructions for accessing your account. In most cases, your email address will be your first initial, followed by your last name and ‘’. If there is another person with a name similar to yours, your email will usually be the first two letters of your first name followed by your last name.

  • Mark Jones –
  • Mary Jones –

Instructions for accessing Outlook Web are here.

VoIP Phone

The IT Service Help Desk will provide you with a VoIP (Voice over Internet Protocol) phone. If your four-digit local number is 1234 then your phone number for your students is: toll-free phone # 1-888-828-3399 Ext. 1234; or 1-250-852-1234.

VoIP phone and voicemail instructions.

You must activate your voicemail and record a message (including vacation/leave notices) for the caller’s information. You may call your students long distance if they are in Canada.